I vote theirs. First let me shout out to all my fellow service warriors for all you do. Go to my blog post “They” to know how much I appreciate your jobs’ rewards and frustrations. It never ceased to amaze me how stupid some customers thought we Service Warriors were. That is what one could only assume for the requests and demands that we received on a regular basis in all genres of customer service, from some of our well healed, valued customers. These errant questions lead to the all to familiar awkward smile and brief silence while we garnered the energy and strategy necessary to diffuse and redirect our deceiving demanding guest.
- Using their friends credit card for a purchase and have no ID.
- Who travels without any form of ID.
- Telling me the unleashed dog that just shit on my carpet is a well-trained service animal.
- Throws a fit when we charge them the pet fee and hand them a rag and cleaning fluid.
- The old man who thinks I will comply when he requests that only a female team member deliver his room service.
- This just happened for the umpteenth time last week and when our male delivery team member knocked on the door the man was only wearing loose pajama pants held up by his hand. We all know what would have happened next.
- Assuring us that because they paid for a room, they can treat our team any way they want.
- You paid for a room not my integrity and self-respect.
- That they have travelled all over the world and never had an incidental hold on their credit card.
- By whole world you mean towns small enough that the only thing to do there is leave?
- That they eat out all the time and have never had a gratuity automatically added to a party of 8 or more.
- Nice to know you treat your family to drive thru on a regular basis.
- That we should not require a valid credit card at check in, because they are going to pay cash in the morning.
- Oh hell no. Enough said.
- That they have never paid more than $49.00 for a room ever.
- Thank you for finally travelling since 1978 and I can direct you to a place that will fit your economic profile if you prefer.
- Can’t we just finish paying for our wedding two months after?
- As per the stories in my hilarious book, My Suite A$$!, available on Amazon and Barnes and Noble, you could be divorced by then.
- Why are you asking for my ID, I turned 21 last year. (Acting insulted)
- Well if you actually looked old enough to shave on a regular basis I wouldn’t, but you don’t.
My hospitable nature had its’ limits even though examples and levels of customer ignorance did not. For some tips on how to survive these ones, click here. Share with me below or on my facebook page @tammymayhewauthor, some of the requests from guests that you have had that just made you question, Really? or at the very least your sanity or career choice.
