To lift or not to lift seems to be a constant question on the hospitality groups I belong to like, Suite A$$ Service, Funny Hotel …
Innocently I posted an image on my hilariously honest customer service group on facebook@suitea$$service and my author page on facebook@tammymayhewauthor. Naively I was trying to …
I vote theirs. First let me shout out to all my fellow service warriors for all you do. Go to my blog post “They” to …
Customer Service. When you are scared and in need of shelter from an abusive partner. They are there. Your name will be kept private, your …
“Hello my name is (fill in the blank as etched on my name tag), how may I help you?” There had been a great debate …
Throughout my more than forty years of wonderfully chaotic customer service I have seen some and been called by some very, shall we say, colorful …
That is the question that hit me when I opened facebook today. A friend said she had to put together a talk for church about …
I do not, and never will, think it is a coincidence that the phrase customer service starts phonetically with the word “cuss”. How many times …
Just felt the need to thank all those hard working men and women out there tirelessly helping all of us get through this. It is …
Some of the things that we and our customers can do and are doing to keep our teams, ourselves and our customers safe. Please comment …
Doesn’t that title just catch your attention? Well it should. This is a story of the best and worst of customer service from the same …
Ninety-nine percent of your customers will
leave happy—if you are doing your job right, that is. Like good sex, the
interaction leaves both parties feeling satisfied and …
One, two, three, four, five, six, seven, eight, nine, ten. Ready or not, here I come. Everyone has played hide and seek. Laughing, cautiously looking …
Every couple starts out thinking their wedding is going to be perfect, that they can plan enough, pay enough and be prepared enough to make …
Things I Will Not Do for any customer. Long, long ago I once naively said I would do anything for a customer as long as …